Empathy vs Sympathy
Andrea is the new team leader of a team working on a project. In a meeting she gets angry and shouts at you for delaying a piece of work. You had explained beforehand that you needed more info to complete the job. You remember times in the past when Andrea didn't finish her work on time. How do you react? a. think about why she may be angry and talk to her afterward b. remind her of times in the past when she didn't finish her work on time c. decide she is a bad leader and complain to the other team members in the kitchen area Here is a video about empathy by the well-known researcher Brene Brown. As you are watching, note down 1. The characteristics of empathy 2. How it is different than sympathy Here are 5 tips to increase empathic reactions Listen actively. Practice active listening by reformulating the message to the person who just said it. ... Consider how the other person may be feeling. ... Focus on similarities ... Practise mindfulness... Listen actively. Speak less t...