Communication at work

 

"Think like a wise man but communicate in the language of the people" W. B. Yeats

VOCABULARY

Delete the verb that does NOT go

0 an email                        send/draft/post

1. a phone call                do/make/receive

2. a press release            put up/issue/put out

3. an advertising campaign            launch/run make

4. a presentation            give / make/ tell

5. a meeting or seminar        hold/attend/carry out

6. a report                    produce/run/publish

7. a notice                        put out/put up / display

8. a memo to all concerned        publish/send out/circulate

9. information on the net            post/make / put


For which of the following would you feel most/least confident using English?

a presentation/ a meeting/ a phone call/ a report/ an email 


DISCUSSION

Have you had good experiences of dealing with companies through call centers? 

Do you shop online?

About which products or services is f2f contact helpful / not necessary?


READING

Match the paragraphs with the statements


LANGUAGE

Verb Patterns




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