Think of a good friend. Write down three qualities that describe them. PAIR WORK How similar is your friend's personality to yours? What drew you to each other? What keeps you together? Take this personality quiz. Then compare answers with a partner. In pairs check your results. Do you agree? Why? Why not? Look at the infographic. Which quadrant describes you most according to the results? Watch the video. OWN IT! How can you communicate effectively with different types? Guess before you read on. When adapting to D, be confident direct and concise; focus on the task at hand; provide solutions; remain objective when adapting to I, be friendly; use humour; focus on building rapport; and commonalities,; relate personal anecdotes; show appreciation for their ideas when adapting to S, be warm, sincere and empathetic; show interest and concern for them; be patient even when they are slow to embrace change when adapting to C, be logical and systematic; pay attention to details; u...